Our most Frequently Asked Questions…
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Why do I need to book a consultation?
Having a 15-minute consultation call with allow us to discuss the theme of your event, make recommendations for cake size, and hear your ideas for colors and style. It will also allow me to answer any questions you may have regarding your custom cake and/or cookies, and discuss payment details.
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When will I need to pay for my order?
To reserve your desired date, a 25% non-refundable deposit will be required within 7 days of booking. This deposit is transferrable if notified at least 7 days prior to the event.
The balance must be paid 5 days prior to the pick-up date, or the order will be cancelled with no refund of the deposit. After the balance has been paid, there will be no refunds or changes to the contract.
Any order less than 10 days in advance will be subject to a rush order fee, assuming there is availability for your desired date.
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Do you offer delivery?
Delivery is available within a 25 mile radius of the DMV for an additional fee, based on time, date and distance. We will discuss pick-up or delivery options during your consultation call. Prior to pick-up, you will be provided with instructions for traveling with your cake, as well as how to store it until the event, and cutting guides for uniform servings.
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Do you offer gluten-free or vegan options?
Macaron cookies are gluten-free. At this time, we do not offer gluten-free or vegan options for sugar cookies or cakes.
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What if I have a custom design already in mind?
Prior to your consultation, you may email your inspiration photo(s) to orders@thesweetcelebrations.com. We will discuss customization during our call, but please know that I do not exactly duplicate other artists’ work. We can take elements from your inspiration to create your unique custom design.
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What forms of payment do you accept?
Payments may be made by cash, check and all major credit cards. At this time, money transfer apps (i.e. Cash App, Venmo, Zelle, or PayPal) are not accepted.
Your invoice will contain a secure link to make deposits and/or final payments via credit card.